These Terms and Conditions apply to the use of the Brightening Futures website and to services or digital materials supplied directly by Brightening Futures.
By using this website or purchasing or booking something directly from Brightening Futures, you agree to the terms that apply to that use, purchase or booking.
Nothing in these Terms and Conditions is intended to remove or restrict any rights you have under applicable consumer law.
About Brightening Futures
Brightening Futures provides information, reflective resources, quizzes, digital materials and one-to-one services intended to support personal development, reflection, clarity and change.
The website also contains links to third-party services used for functions such as booking, forms, quizzes and digital-product delivery.
Use Of This Website
The information on this website is provided for general information, reflection and personal development.
You may use the website for your own personal and lawful purposes.
You must not use the website in a way that:
Interferes with its operation.
Attempts to gain unauthorised access to the website or its systems.
Uses the content unlawfully.
Copies or republishes protected material without permission, except where permitted by law.
Information And Reflective Content
Brightening Futures provides questions, articles, quizzes and reflective materials intended to help you explore your situation.
They are not diagnostic assessments and do not replace appropriate professional advice or care.
You remain responsible for the decisions you make and the actions you take after using the website or its materials.
One-To-One Services
Brightening Futures may offer one-to-one services, including Clarity Calls and Direct Change Work.
When you book a service, you agree to provide information that is reasonably accurate and sufficient to administer the booking.
You should attend at the agreed time or use the available booking-management arrangements if you need to change it.
The precise nature, duration, price and other relevant details of a service should be made clear before the booking is completed.
Where Brightening Futures supplies a service to a UK consumer, statutory consumer rights apply. Under the Consumer Rights Act 2015, services supplied under a consumer contract are subject to requirements including reasonable care and skill. (Legislation.gov.uk)
Cancellations And Rescheduling
If you need to change or cancel a booking, use the cancellation or rescheduling facility supplied with your booking where available.
Any specific cancellation conditions applying to a paid service should be made clear before the booking is completed.
Brightening Futures will not use these Terms to remove cancellation or refund rights that a consumer has under applicable law.
For contracts made online or at a distance, statutory cancellation rights can apply depending on the type of service or digital content and the circumstances in which supply begins. (GOV.UK Assets)
Payments
Where a service or digital product requires payment, the price and payment arrangements should be displayed before purchase.
Payment may be collected through an external payment, booking or digital-product platform.
Any additional terms presented by that provider may also apply to the transaction.
Your statutory rights are not affected by the use of a third-party payment or delivery service.
Digital Products And Materials
Brightening Futures may offer downloadable or otherwise digitally supplied materials.
The description, price and relevant access arrangements for a digital product should be provided before purchase.
UK consumer law provides statutory rights in relation to digital content, including requirements concerning satisfactory quality, fitness for purpose and conformity with its description. (Legislation.gov.uk)
Where a consumer asks for digital content to be supplied during a statutory cancellation period, additional rules may apply to when the right to cancel can be lost. (GOV.UK Assets)
Refunds
Any specific refund policy applying to a particular service or product should be made clear at the appropriate point of purchase or booking.
Nothing in a Brightening Futures refund policy overrides any refund, cancellation or other remedy that must be provided under applicable consumer law.
A blanket statement that payments are simply non-refundable should therefore not be used unless it is lawful in the particular circumstances. Government guidance also notes that cancellation charges and retained advance payments can be restricted where they exceed losses reasonably arising from cancellation. (GOV.UK)
Results And Outcomes
Brightening Futures does not guarantee a particular personal, professional or other outcome from using the website, digital materials or one-to-one services.
People and circumstances differ.
Any examples of possible benefits or change are illustrative rather than promises that another person will experience the same result.
Intellectual Property
Unless otherwise stated, the original text, graphics, frameworks, materials and other content created for Brightening Futures are protected by applicable intellectual-property rights.
You may view and use website content for your own personal purposes.
You may not reproduce, republish, sell, distribute or commercially exploit protected Brightening Futures material without permission, except where the law allows you to do so.
Third-party material remains subject to the rights of its respective owner.
Third-Party Websites And Services
The website may link to services operated by other organisations.
Those organisations may have their own terms, privacy policies and operating conditions.
Brightening Futures is not responsible for controlling the content or operation of an independent third-party website.
This does not affect any legal responsibility Brightening Futures may have for services or products it itself supplies.
Availability Of The Website
Brightening Futures aims to keep the website available and functioning, but uninterrupted access cannot be guaranteed.
Pages, features or services may occasionally be changed, suspended or unavailable for maintenance, technical or operational reasons.
Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, consumer terms cannot simply remove statutory rights or exclude liability that the law does not permit a trader to exclude. The Consumer Rights Act 2015 specifically restricts exclusion of liability for death or personal injury caused by negligence, and consumer terms must also satisfy statutory fairness requirements. (Legislation.gov.uk)
Subject to those rights and restrictions, Brightening Futures is not responsible for losses caused solely by reliance on general informational or reflective website material where that material was not supplied as professional advice.
I would not retain the original blanket wording excluding liability for all decisions, all session outcomes and any direct or indirect loss. Consumer contract terms must be fair and transparent, and overly broad exclusions may be unenforceable. (GOV.UK)
Privacy
Personal information is handled in accordance with the Brightening Futures Privacy Policy.
Changes To These Terms
These Terms and Conditions may be updated from time to time to reflect changes to the website, services, products or applicable requirements.
The version published on this page is the current version.
Changes will not retrospectively remove statutory rights that already apply to a completed transaction or existing contract.
Contact
If you have questions about these Terms and Conditions: