Your privacy matters.
This Privacy Policy explains what personal information Brightening Futures may collect, why it is used, how it may be shared, and the choices and rights available to you.
Brightening Futures aims to use personal information only where there is a clear reason to do so and to handle it responsibly.
Information You May Provide
Depending on how you use the website, you may provide information such as:
Your name.
Your email address.
Information you include in a contact form or enquiry.
Information you provide when completing a quiz, requesting a resource, booking a call or session, or otherwise communicating with Brightening Futures.
Please avoid providing information that is not necessary for the purpose of your enquiry.
Information Collected Through The Website
Some information may also be collected automatically when you use the website.
This may include information about:
Pages visited.
How you arrived at the website.
Device or browser type.
General location information derived from analytics.
Interactions with links or website features.
Cookies and similar technologies may also be used where appropriate.
These kinds of technologies can be subject to separate privacy and electronic-communications requirements, including rules relating to cookies. (ICO)
Why Your Information May Be Used
Personal information may be used to:
Respond to enquiries.
Send information or resources you have requested.
Provide quiz-related or follow-up communications.
Manage bookings or one-to-one services.
Provide customer or service-related communications.
Maintain and improve the website and understand how it is being used.
Meet legal, administrative or security requirements.
The UK GDPR requires organisations to identify an appropriate lawful basis for each type of personal-data processing rather than simply collecting information because it may be useful. (ICO)
Email Communication
If you provide your email address, you may receive messages connected with the action you have taken.
For example, this may include:
A resource you requested.
Quiz-related information.
Booking information.
A response to an enquiry.
Relevant follow-up connected with that request.
Where emails are sent for marketing purposes, the appropriate consent or other lawful basis must be established.
Where consent is being relied upon, you can withdraw it. (ICO)
Third-Party Services
Brightening Futures uses third-party services to operate parts of the website and provide particular functions.
These may include services used for:
Website hosting.
Analytics.
Forms.
Quizzes.
Email delivery.
Booking and scheduling.
Payments or digital products.
Video or online communication.
These organisations may process personal information where this is necessary to provide their service.
The original statement that information is “never shared with third parties” should therefore not remain in the policy. Using booking, form, analytics, email and other providers necessarily involves some data processing outside Brightening Futures itself.
A privacy notice should explain who information is shared with, or at least the relevant categories of recipients. (ICO)
International Data Transfers
Some third-party services may process or store information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards should be used where required by applicable data-protection law.
The final policy should identify any relevant international-transfer arrangements once the actual service-provider inventory has been confirmed. The ICO expects privacy information to address overseas transfers where they occur. (ICO)
How Long Information Is Kept
Personal information should not be kept longer than necessary for the purpose for which it was collected, subject to any legitimate legal, contractual, administrative or record-keeping requirements.
Different types of information may therefore be retained for different periods.
The final production policy should state the actual retention periods, or the criteria used to determine them, once those have been formally established.
Retention information is part of the privacy information organisations are expected to provide. (ICO)
Keeping Information Secure
Reasonable technical and organisational measures should be used to protect personal information against unauthorised access, loss, misuse or disclosure.
No internet-based service can guarantee absolute security.
Where third-party services are used, their own security and data-handling arrangements may also apply.
Your Data Protection Rights
Depending on the circumstances and the lawful basis being used, you may have rights including:
Access to personal information held about you.
Correction of inaccurate information.
Erasure of information in certain circumstances.
Restriction of processing in certain circumstances.
Objection to certain processing.
Data portability where the legal requirements for that right apply.
Withdrawal of consent where processing is based on consent.
Not every right applies in every situation. For example, data portability applies only in particular circumstances and under particular lawful bases. (ICO)
How To Exercise Your Rights
If you would like to ask about personal information held by Brightening Futures or exercise one of your data-protection rights, you can make contact using the website contact route.
You may be asked for enough information to confirm your identity before personal information is disclosed or changed.
Complaints
If you have concerns about how your personal information has been handled, you should first contact Brightening Futures so the issue can be considered.
You also have the right to complain to the Information Commissioner’s Office where applicable.
A privacy notice should tell people how they can raise concerns about the use of their information. (ICO)
Changes To This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or legal requirements.
The version published on this page is the current version.